Customer Support

How can we help?

Questions about a donation, a receipt, our programs, or text messages from us? Reach our team directly. We aim to respond within two business days.

Contact us

Talk to a real person

Call

Phone

If we miss your call, leave a message with your name and number and we'll call you back.

(253) 212-2264
Email

Email

Best for donation receipts, recurring gift changes, and program questions.

[email protected]
Visit or mail

Address

1107 Tacoma Ave S
Tacoma, WA 98402

Mailing: PO Box 111356
Tacoma, WA 98411

Donor help

Frequently asked questions

Is my donation tax-deductible?

Yes. The Harriet Tubman Foundation for Safe Passage is a 501(c)(3) nonprofit organization, EIN 82-4154435. Donations are tax-deductible to the extent allowed by law. No goods or services are provided in exchange for your gift unless stated otherwise.

Where is my donation receipt?

A receipt is emailed automatically to the address you entered at checkout as soon as your donation is processed. Check your spam or promotions folder. If you still can't find it, email [email protected] with your name, gift date and amount, and we'll resend it.

How do I change or cancel a monthly donation?

Email [email protected] or call (253) 212-2264 with the name and email used for your gift. We'll update the amount, change your card, or cancel your recurring donation before your next scheduled charge. Cancellation requests received at least 3 business days before the next charge date take effect immediately.

I made a mistake with my donation. Can I get a refund?

If you were charged in error — the wrong amount, a duplicate charge, or a gift you didn't intend — contact us within 30 days of the charge and we'll issue a refund to the original payment method. See our Terms of Service for the full refund policy.

Is it safe to donate online?

Yes. Online donations are processed by Stripe, a PCI-DSS Level 1 certified payment processor. Your card details are encrypted and are never stored on our servers.

Are there other ways to give?

You can give by Zelle, by check mailed to PO Box 111356, Tacoma, WA 98411, or through your employer's matching program on Benevity. See our Get Involved page for details.

How do I get help from your programs?

Call (253) 212-2264 or email [email protected] and tell us a little about what you need. Learn more about our re-entry, youth and community programs on our Services page.

How do I stop text messages?

Reply STOP to any message to unsubscribe at any time. Reply HELP for help. Message frequency varies. Msg & data rates may apply. See our Privacy Policy.

Ready to make a way for someone today?

Every gift supports re-entry, healing and opportunity for justice-impacted communities across Washington State.